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Risk Disclosure

1. Purpose of Statement

This Risk Disclosure Statement outlines potential risks associated with the use of the NezenX Platform and Virtual Cards.

By accessing the Platform, the User acknowledges and agrees to accept these risks.

2. General Risk

The Platform functions as a software-as-a-service basis and provides access to Virtual Cards issued by licensed third-party Partners.

The Company does not guarantee uninterrupted operation, constant approval of transactions, or merchant acceptance.

3. Transaction Risk

The User acknowledges that:

  • merchants may decline payment at their discretion;
  • transaction delays or failures may occur due to issuer, network, or processor constraints;
  • excessive decline or high-risk patterns may result in suspension pending review.

The Company shall not be liable for losses resulting from declined transactions or merchant decisions.

4. Advertising Platform Risk

Virtual Cards may be used on third-party advertising platforms (e.g., Meta, Google, TikTok).

The Company is not responsible for:

  • advertising account suspension or blockage;
  • automatic bans triggered by platform risk systems;
  • policy violations performed by the User.

Advertising results and account health remain solely the User’s responsibility.

5. High-Risk Merchant Category Code (MCC) Exposure

Some MCC categories are classified as high risk and may result in:

  • transaction rejection;
  • card suspension;
  • compliance review.

Users must avoid MCC categories listed in Annex A of the Terms & Conditions.

6. Crypto Conversion Risk

When funding via crypto conversion, the User acknowledges:

  • settlement is subject to blockchain confirmation and processor availability;
  • conversion fees and FX rates are variable;
  • delays may occur due to network congestion or processor review.

No refunds or reversals of crypto funding are explicitly permitted by Partner Issuers.

7. Chargeback & Dispute Risk

Disputes initiated by merchants, networks, or card users may lead to:

  • temporary card or account suspension;
  • loss of cashback eligibility;
  • additional documentation requirements.

Chargebacks may result in immediate termination of card access.

8. Technical Interruptions

The Platform may undergo maintenance or experience outages.

The Company does not guarantee 24/7 uninterrupted availability.

9. Compliance Enforcement Risk

The Company may suspend or terminate User access without notice if:

  • suspicious actions are detected;
  • compliance screening fails;
  • documentation requests are not fulfilled.

No compensation shall be owed for service interruption resulting from risk mitigation actions.

10. Limitation of Liability Reminder

The User acknowledges that the Company shall not be liable for:

  • card declines;
  • advertising account suspension;
  • revenue loss or business disruption;
  • settlement or conversion delays;
  • actions taken by Partner Issuers, processors, or networks.

The full limitation of liability clause is set forth in the Terms & Conditions.

11. Contact

For further clarifications on this Statement:

  • legal@nezenx.com
  • NEZENX PTE. LTD., 10 Anson Road #33-10, Suite C, International Plaza, Singapore 079903