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Terms of Service

1. Scope & Purpose

These Terms of Service ("ToS") govern the use of the NezenX Platform and associated services provided by NezenX Pte. Ltd. ("Company").

The ToS apply to all Users who access or use:

  • the NezenX website
  • the dashboard and account portal
  • the virtual card management interface
  • any technical integrations or APIs offered by the Platform

By accessing or using any Service, the User agrees to be bound by this ToS.

2. Definitions

  • "Platform": the website (nezenx.com), dashboard (app.nezenx.com), and associated software.
  • "User": any individual or legal entity accessing or using the Platform.
  • "Virtual Card(s)": prepaid virtual cards issued by licensed Partner Issuers and managed via the Platform.
  • "Account": a registered User profile within the Platform.
  • "Services": software access functions that enable Users to request, manage, and use Virtual Cards.

3. Account Requirements

3.1 To access the Platform, Users must create an Account and provide accurate registration information.

3.2 The User agrees to keep credentials secure and confidential at all times.

3.3 The User is responsible for all actions performed through the Account, including actions performed by Team members.

3.4 The Company may request KYC verification before enabling certain features and may restrict the Account until verification is completed.

4. User Responsibilities

4.1 The User is solely responsible for:

  • compliance with all applicable laws
  • accuracy of information provided
  • security of login credentials
  • activities performed by Team members
  • merchant policy compliance
  • proper MCC usage

5. Virtual Cards

5.1 Virtual Cards are issued by Partner Issuers and subject to their terms, policies, and approval processes.

5.2 The Company acts as a technology service provider and does not issue cards, hold funds, or provide payment services directly.

6. Service Limitations

The Company does not guarantee:

  • uninterrupted service availability
  • approval of all card requests
  • acceptance by all merchants
  • specific transaction success rates

7. Contact

  • legal@nezenx.com
  • NEZENX PTE. LTD.
  • 10 Anson Road #33-10, Suite C, International Plaza, Singapore